Privacy Policy, Terms And Condition


  • This Privacy Notice applies to information, including personal information, collected about you by Healing Hands Clinic

Information We Collect

We collect information about you from a variety of sources, including:

  • Information we collect from you directly.
  • All the information we collect from you when you visit our Facebook page or tabs, use our services, or view our advertisements online.
  • All information we collect about you may be combined to help us tailor our communications to you and to develop world-class products and services.


Uses / Information Sharing

  • We will be using the information shared by you to provide the products and services you request or suggest, to tell you about other products and services offered by Healing Hands Clinic, to manage the services we provide to you better and to inform you about any other activity, online or offline that the brand may be involved in.
  • Your personal information will not be shared with any third-party marketers unless we have obtained your explicit consent.
  • The information shared by you will not be displayed by the brand for any promotional activity.
  • We may share your information:
  • If Healing Hands Clinic is sold to another company.
  • To protect and defend the right and property of Healing Hands Clinic(including enforcing our Disclaimers).
  • When required by law, and / or public authorities.


Refund Policy

We understand the importance of your trust in our services. However, please note that online consultations are non-refundable. Once payment has been made for an online consultation, it cannot be refunded. Additionally, appointments cannot be transferred to a different location or franchisee of the clinic.

If you encounter any issues or require assistance, kindly contact our help desk for prompt resolution.


Subject to Change

Prices for consultations are subject to change without prior notice. Any alterations to consultation prices will be effective immediately upon posting on our website.



Appointment dates and times chosen by patients are subject to the availability of doctors. We strive to accommodate your preferred schedule but reserve the right to reschedule appointments based on doctor availability. In case of rescheduling, we will make every effort to notify you in advance.


Cancellation Policy

Once an appointment is booked, it can be canceled or rescheduled subject to availability. However, any cancellations made within a specified timeframe (e.g., 24 hours) of the scheduled appointment may incur a cancellation fee.


Patient Responsibility

It is the responsibility of the patient to provide accurate personal information and medical history to ensure the effectiveness and safety of consultations and treatments.


Consultation Duration

The duration of consultations may vary depending on the complexity of the case and the services required. Patients are advised to allocate sufficient time for their appointments.


Scope of Services

Our services are limited to the specified medical specialties (Proctology, Hernia, Circumcision). We reserve the right to decline appointments outside the scope of our expertise.


Consent for Treatment

By booking an appointment, patients consent to receive medical treatment and services deemed necessary by our healthcare professionals


Privacy Policy

We prioritize the privacy and confidentiality of your personal information. Our privacy policy outlines:


Information Collection

We collect personal information such as name, contact details, and medical history to facilitate appointments and provide tailored healthcare services.


Data Security

Your information is securely stored and protected against unauthorized access, disclosure, or alteration. We employ industry-standard security measures to safeguard your data.


Data Usage

We use your information solely for the purpose of administering appointments and delivering healthcare services. We do not share your information with third parties without your consent unless required by law.


Retention Period

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected and in compliance with legal requirements.


Patient Rights

You have the right to access, update, or request deletion of your personal information. We will accommodate such requests in accordance with applicable laws and regulations.

Please review our terms and conditions and privacy policy carefully before availing of our services. If you have any questions or concerns, feel free to contact us for further clarification.